Kingsport offering online sign up for new water service
The City of Kingsport is pleased to announce that new customers can now sign up for water service online at the city’s website (www.kingsporttn.gov).
Simply click the “City Services” link at the top of the city’s homepage and then click the “Customer Service” link under “City Information.” Finally, select the “Start New Water Service” button on the right hand side of the page.
From there you can follow the instructions to apply for water service. Please keep in mind it can take up to 5 days to get an account set up. If you need immediate assistance, please visit City Hall in person at 415 Broad Street.
“In this day and age, more and more people are managing finances online, so it only made sense for the City of Kingsport to offer this service to our residents,” said Accounting Supervisor Scott LaNasa. “We want to make the process of signing up for water service quick and easy. We think we’ve done just that.”
INSTRUCTIONS TO APPLY FOR WATER SERVICE
- When starting a new service, please provide an electronic copy of your driver’s license, current lease/rental/purchase agreement and a completed water service application.
- Send all of the above items to Installs@kingsporttn.gov.
- After all of that documentation has been provided, a Customer Service representative will call and verify the information and ask for your social security number. Please note, it can take up to 5 days to get the account set up.
- Once the account has been set up and information verified, you will get an account number to make the payment to start service.
- Once payment had been made, Customer Service will issue the order to turn on the service at the requested residence.
For more information, please reach out to Customer Service at 423-343-9860.