David Mason
David Mason

David Mason – Construction Projects Manager

From beginning to end, David is proud to have a hand in every major project the city has completed over the past 10 years.

David’s job is extraordinary because he works on projects within the city, all the way from conception until completion. He does his best to get involved on city projects at the start. He coordinates and directs the architects, engineers, and contractors into successfully representing the city that he is proud to call home. According to David, no two projects are ever alike, which keeps things interesting.

“I’ve had the privilege of working on numerous projects in the city, and each one is different,” said David. “I love how different each project is, and how you learn something new from the experience and the people involved in each one.”

Kingsport has seen a lot of major projects in recent years, from the construction of parks and the Aquatic Center, to the renovating and replacing of old buildings. One thing is for sure, David’s passion for the work he does has helped keep the projects going. David works as the Construction Projects Manager for the city, overseeing and facilitating new improvement projects all over the area. Despite not growing up in the area, the significance of his projects brings new and existing families closer together within the city, especially Centennial Park.

“It’s been fascinating and rewarding to see the city go through her centennial and come together to celebrate its history,” said David. “It’s wonderful to see that everyone cares so much about the community that they’re from, or that they are a part of now.”

Centennial Park has many important and significant architectural details that David helped plan and organize. The overall circular layout of the park mimics the theme of the original master plan for the City of Kingsport, making it a reflection of the entire city. In addition, the circular path around the park is made up of 44 granite bands inside the concrete, all which hold facts or historical events from the city throughout its 100 years. All of the small details like these that David works to incorporate into his projects showcase his passion and love for the City of Kingsport.

“Watching the unveiling of the Centennial Park was very special for me. Seeing the kids run through the fountain for the first time and seeing the joy on their faces really made it all worth it. That’s what I do this for, moments like those.”

No matter the project, large or small, David is a major reason that it becomes a success. He works hard on Kingsport’s projects to make sure they help bring the community closer together through growth and development. Whether you’ve seen this hero at work or not, David’s fingerprints are most certainly on any new project the city has produced in the past decade.

Tony Dingus
Tony Dingus

Tony Dingus – Sign Technician for City of Kingsport

Tony has the experience and expertise to take his talents anywhere in the nation, but he chooses to stay in Kingsport.

Throughout Kingsport, Joel, known to most as Tony or “Doc,” has a special role in keeping the city running smoothly. Doc is a Sign Technician in the Traffic Department, and has worked for the city for nearly 30 years. Not only is Doc a dedicated employee, but he also has a hidden musical talent that makes him a true treasure for the city.

Introduced to music at the age of 13, Doc quickly grew and developed his musical talents into what they are today. He started out playing the bass guitar, which eventually evolved into him learning how to play the mandolin and the dobro. By the time he was 16 years old, he was playing the steel guitar.

Although he knows how to play many instruments, his true passion lies in the dobro. The dobro is a wood-bodied acoustic guitar with a metal resonator built into the body. In recent years, Doc’s skill has evolved into teaching students how to play. He teaches classes at East Tennessee State University when he is not working for the city. He’s been presented with many opportunities to work with professional musicians and travel to play his music, but he continues to stay in Kingsport.

“I love the city I work for,” said Doc. “I place a high value on the job I do and the wonderful people I work with.”

Doc’s city job entails striping the roads, helping with traffic patterns during events, and keeping signs throughout the city up-to-date. He has witnessed a lot of change over the course of time he has worked with the City of Kingsport. The equipment he uses every day to paint the roads, for example, has been consistently upgraded and improved. The equipment upgrades for his department have made painting the roads an easy and convenient process, for both motorists and equipment operators alike.  The newer painting equipment also allows the distribution of hot plastic to be used in place of regular paint, preventing the lines from fading and having to be repainted as often.

According to Doc, the biggest change he has seen with the city has been growth. Doc is constantly impressed and loves to think back to what the city used to be like compared to its impressive size today.

“When I first started working here, Lynn Garden wasn’t even a part of Kingsport. The city has just grown so much over the years, and it’s pretty amazing to be a part of that growth.”

Tony is a one-of-a-kind hero for Kingsport. The City of Kingsport is his home, and there is nowhere else he’d rather be.


Niki Ensor
Niki Ensor

Niki Ensor – Water/Wastewater Facilities Manager

Niki performs a life sustaining service – clean drinking water for our city.

Niki Ensor leads her team to provide clean and healthy drinking water for Kingsport residents – an essential service for any community.

Niki is the Water/Wastewater Facilities Manager for the City of Kingsport. Hired in 1998 as an operator in the water treatment plant, Niki eventually moved up to her current position. Her main responsibility is to make sure residents of Kingsport have the water they need to go about their daily lives.

“We are able to provide this service so that our community can live and thrive and build, and then they can have a great quality of life within our beautiful city,” she explained.

Her current project, the Raw Water Project, is nearing completion. The project replaces the current infrastructure and equipment that has reached the end of their usable life. The new infrastructure will change how water pumps in the plant for treatment. Using gravity, water will flow through a new tunnel and be pumped into the plant. The new infrastructure is more efficient and will provide Kingsport with clean drinking water for the next 100 years.

“What this does is provide us with more reliability, replace outdated infrastructures, and make water treatment more secure,” said Niki. “Now pumping operations will happen on-site at the water treatment plant, reducing the risk for single points of failure.  It’s really a tremendous project.”

Niki enjoys being involved in projects that go above and beyond the minimum requirements of water departments across the state. She and her team strive to better the quality of life for everyone in Kingsport. The water/wastewater team takes great pride in their department. They often receive recognitions for their efforts.

Recently, the water department won the Distribution Operational Excellence Award and the EPA Safe Drinking Water Partnership Award for the eighth year. The wastewater treatment plant has received several National Association of Clean Water Agencies (NACWA) Peak Performance awards for their exceptional compliance record.

Niki Ensor is a Kingsport Hero because of the hard work and dedication she puts into providing the city with the clean and safe drinking water it needs to stay healthy and thrive.

Nancy Fender
Nancy Fender

Nancy Fender – First Responder in Kingsport

Her job is to get help to the citizens of Kingsport when they need it most.

Nancy Fender is the communications supervisor for the City of Kingsport. She leads the team of 18 dispatchers that respond to all 911 calls. Nancy makes sure emergency responders and residents get critical information during an emergency.

Nancy oversees the department that encourages the citizens of Kingsport to feel safe and protected, but her job entails much more than that. Her responsibilities include training operators, troubleshooting technology and keeping detailed operator call records. She works as city liaison to the Tennessee Bureau of Investigation, informing them of statewide issues and concerns. Nancy is always working to make the city a safer place.

Over 29 years with this department, Nancy has witnessed a lot of changes take place. She could recall one change in particular that lead to the most memorable moment in her career.

“In 1991, dispatch decided to start training responders on what to do during basic medical emergency situations,” explained Nancy. “This new training gave us the ability to help callers with CPR or emergency first aid instructions until paramedics got onto the scene.”

Two weeks after completing her training, Nancy took a call that would put her training into action – a woman was giving birth and needed help.

“After asking a few questions it became clear that the birth was happening immediately,” recalled Nancy. She stayed on the phone with the woman, gave her instructions and helped ensure her daughter and new grandson made it safely through the birth.

“I’ll never forget that experience. I helped bring a new life into the world, and probably saved the mother’s life in the process.”

To everyone she works with, Nancy’s pride and commitment to her position in the city is obvious. Her leadership, dedication, and compassion have earned her statewide recognition. Her outstanding work has earned her the award for the Telecommunications Supervisor of the Year for the state of Tennessee. Nancy goes ‘above and beyond’ her duties to help the people of Kingsport whenever she can.

Nancy Fender is one of many emergency dispatchers all over the country who work tirelessly to help people around them. In recognition of their efforts, April 9 – 15 is National Public Safety Telecommunications Week.

This weeklong period is a time to celebrate and thank people who dedicate their lives to serving the public, like Nancy. To find out more about National Public Safety Telecommunications Week, please visit www.npstw.org.

brianne wright-hero
brianne wright-hero

Brianne Wright leads the way in preserving our city’s history

The lower level of the Kingsport Public Library contains Kingsport’s heritage and the woman who holds the key is Brianne Wright, the archivist for the City of Kingsport.

Her department has been important over the years, but never as important as during our city’s centennial year. Through her archiving efforts, the city is able to remember the past while looking to the future.

“I’m very proud to have helped the archives blossom, grow and become so extensive,” said Brianne Wright.

Brianne started working in the Archives in 2007. Her job is to preserve and protect the city’s history as much as possible for our current and future residents. Her and a few dedicated volunteers work to keep the archives running smoothly.

During her years as archivist, Brianne has collected meaningful pieces of Kingsport history. Photographs, artifacts and documents from residents, businesses and organizations fill the shelves of the archives.

“The City Archives has a large impact on the community because it’s where we keep our community history for future generations to enjoy,” said Brianne.

Through her archives work, she’s become very passionate about this community. Families that recognize their elders in a photo that’s been published or put on display call and email Brianne.

“I love hearing from family members that recognize someone in one of the archive photos,” Brianne said. “It’s really awesome when you help make those family connections.”

Photo displays of sporting events, graduating classes and local landmarks can be found in city hall. She’s also written two books about the city’s unique history.

Her most recently published book and one of the official centennial publications is ‘On This Day In Kingsport History.’ The book shares 365 historical facts or events that happened in Kingsport, one for each day of the year, over the past 100 years.

The archives showcase the rich history surrounding our Kingsport community and how the roots of the community still touch us today. Brianne helps keep our great city alive through her job every day.

For more information Brianne’s book or to purchase a copy, please visit the Kingsport Public Library located at 400 Broad Street or online at www.kingsportlibrary.org.

To learn more about the Archives of the City of Kingsport, please visit www.kingsportlibrary.org/archives or call 423-224-2559.

Anne Adamson
Anne Adamson

Anne Adamson understands the importance of a first impression for our city. She’s our city’s ‘Information Queen’ and we wouldn’t have it any other way.

Anne uses her experience and wealth of knowledge to provide residents a correct answer to any question they might have. With the city for over 11 years, she gained familiarity with all departments and offices. Anne can recall almost any phone number you may need or the address of a city building.

On average, she fields 60 to 100 calls a day with questions about court, vehicle tags, water bills and more. Over 50 residents come through City Hall in a day and she’s able to direct them to the correct department or give them an accurate phone number to resolve their issue.

“I work really hard to listen and understand the problems or concerns people within my community are having,” said Adamson. “I know it’s my job to help them get correct, accurate information.”

Anne has been all over the world, but if you ask her what her favorite place is, she’ll say Kingsport. While passing through East Tennessee to visit family in California, Anne said she was immediately taken with Kingsport. After relocating here, her love for Kingsport has continued to grow. She attributes this love to the sense of community and closeness felt by herself and all the city residents.

“I started working for the city when I moved here,” said Adamson. “Because of the people I have met and the great community atmosphere, my love for the city continues to grow.”

Anne’s job is to connect people with the information they need, but she does so much more. Anne befriends the citizens of Kingsport on a personal level and has built relationships with many of them. According to Anne, people even bring their animals in to see her, and always seem to recognize her wherever she goes.

“I know everyone in Kingsport, just about,” said Adamson. “When they see me out somewhere, they always ask me what I’m doing and why I’m not down at City Hall!”

Some residents have been so impacted by the help Anne has given them, that they come in to City Hall just to pay her a visit.

“I’ve got regulars that come in just to see me all the time too, and it’s really wonderful.”

Anne Adamson is a city employee who helps hold this community together. She is an everyday hero who puts her all into her job. Her dedication to the city and her position is very apparent to anyone she meets. We’re very thankful to have someone like Anne welcoming people to our city!

Heroes Billboard


Heroes Billboard

Barbara Lane was hired over 4 decades ago. She still works for the city today.

“I love creating and working on new projects. I enjoy getting things done that will help people get the information they need. I love working with people.”

Barbara Lane is a senior system analyst for the city of Kingsport. Hired in July 1970, Lane has been with the city longer than any other city employee. In her 46 years, she has seen where the city has been and has watched the city grow to where it is today.

After graduating high school, Lane started in the water department as a cashier. There were no computers, no internet, no email – people just paid their bill with cash.

When the city first started using computers in the early 70’s, Lane became a computer operator who keyed in time cards, meter readings and more. Through self-study and a few classes, she learned the skill of computer programming. She started to develop applications from scratch for city departments.

With sharpened programming skills, she moved to information services. This is where she’s been ever since, becoming a Senior System Analyst in 1984.

Her strength is programming. Some of her recent project examples include reports which balance sales tax for utilities and fleet maintenance. She’s also working on a program that will allow city departments to electronically send, receive, and sign documents.

She also writes programs for different applications such as meter reading on iPads and the Click2Gov portal.

Lane is also working on giving the water/utility customers an option of having their statement emailed instead of receiving it in the mail.

“When I look at a project that’s helped people, I feel good about myself and the different departments I work with,” said Lane.

Lane has seen, or been a part of, most of the major growth in Kingsport over the past 40 years. During this time, she’s loved being a part of a team propelling a change in the right direction for the city.

It is because of people like Barbara Lane that Kingsport is where it is today.

steve hightower
steve hightower

Mechanic to Manager: A Lesson in Change

Loyalty is what Steve Hightower knows. Leadership is what he does.

From his roots as a mechanic to his past twenty years as a manager, Steve knows that change is a must. For Kingsport, Steve creates positive change that yields efficiencies, time and time again.

Steve is the Fleet Maintenance Manager for the City of Kingsport. This department keeps fire trucks, police cruisers, snowplows and all of public works’ vehicles running smoothly.

With 37 years on the job, Steve continues to find innovative ways to increase productivity in his department.

During his time as manager, the fleet department received these recognitions:

  • Top 100 Green Fleets Nationwide – given to those who use alternative fuels for city vehicles
  • Emissions Reduction Award – given by the Governor for the State of Tennessee,
  • 1-star certified green fleet award – also given by the State of Tennessee

In order to receive these recognitions, Steve and his department works hard to improve all city vehicles. “These awards shows us, and the tax payers, that we are going in the right direction,” explained Hightower.

The “green” fleet is now over 40 vehicles, which has reduced fuel costs 34% in the last year. Currently, the city is saving $1 per gallon by using propane instead of gasoline.

Steve’s dedication to his job allows him to feel a sense of pride in what his department has accomplished through this recognition and others like it.

From his early days as a mechanic, Steve understands the importance of his job. When asked what his department does, Hightower responded, “It’s our job to make sure all of the departments can provide services to the city.”

Often Steve and his team’s work is not seen by the public. However, their role in the community is undoubtedly important.

Inspiring Steve is simple. “The opportunity to make sure that any fire truck or police car is getting where it needs to go at any time to ensure safety. They can get their job done because of the work we do.”


Jim Clark Hero Shot

Jim Clark

Kingsport Police Officer Serves For Others

Officer Jim Clark protects communities through strong communication channels.

Since 1992, Clark has been serving as Direct Patrol for the Kingsport Police Department. He loves his job because it allows him to become involved and connect with residents. He strongly believes communication between the police department and the residents they protect is the most important aspect of community safety.

Clark has seen first-hand the positive effect communicating with residents has on his job. After working closely with Kingsport communities and getting to know the residents, he created trusting relationships. These relationships allowed Clark to connect with residents and instill that he was there to keep them safe.

Once communication flowed more freely, residents started reporting things they saw to Clark. Eventually, these communities slowly because a more safe and secure environment for residents.

“What we do is sometimes social work, or we’re a preacher or law enforcement,” said Clark. “We see people at their worst sometimes so we have to be able to do it all.”

Through his efforts, he’s helped residents and other officers understand how important trust, communication and safety is for everyone.

Highlighting Heroes - Bill Donoho

Highlighting Heroes - Bill Donoho

Kingsport Firefighter Follows In Father’s Footsteps

Bill Donoho has been working for the City of Kingsport for 27 years. Donoho is a fireman, engineer, and paramedic. At a young age, Donoho was inspired to become a firefighter by his father, who helped start the first responder program in the state of Tennessee. Donoho got involved with the medical side, started taking fire training classes, and fell in love with the job.

Donoho risks his safety every day, but still has a strong love for his job. “My favorite part of the job is to be able to help people in need,” stated Donoho in a recent interview.  While the scariest part, according to him, is most obviously going into a fire, but maybe not for the obvious reason. He described going into an active fire as nerve-racking because “you never know what is going to happen, you don’t know what’s there. Most of the time it’s like running in with blinders on. You never know what you’re going to run into.” Donoho states he’s had many close calls while on the job, and has even fallen through floorboards and had debris fall on top of him. Donoho, however, just considers this all part of his job, and easily accepts these risks every day that he goes to work.

While he enjoys his work, certain parts are harder than others. Donoho describes the toughest part of his job as the physical and mental fitness required to deal with the job itself. Firemen need to maintain their physical fitness to be able to do their job, but according to Donoho, the mental fitness aspect is even harder. He stated that, for many, the job doesn’t stop when they leave the station; many firefighters take the job home with them. Being a fireman requires not just physical strength, but mental strength as well.

Bill Donoho is a firefighter, engineer, and paramedic for the City of Kingsport, and he is a true hero within his community. Donoho works hard both on and off the clock to help make Kingsport a better, safer place. He not only values his job, but believes in the difference he is making to improve his community and to help those in need.