DRINKING WATER
Serving Citizens With Clean Water for Public Health
Who do I call?
- Questions concerning your bill, arranging for water service or re-establishing service?
Call Customer Service at 423-343-9860 or by visiting Customer Service - After hours emergency: Call 423-246-9111
- To report water quality problems, low pressure, a broken water main, water leak in the street or at the meter:
Call Customer Service at 423-343-9860 or 423-246-9111 or report by downloading the free ConnectKingsport app - Questions or concerns about a potential cross connection?
Call 423-229-9454 - To report suspicious activity to any water facility, including treatment plants, water storage tank, fire hydrants, etc:
Call 911 or 423-229-9452 - For more information about the Storm Water Program or to report illegal discharges into the storm drain system: Call 423-229-9454
About Water
Have you ever wondered how the water that flows down the South Fork of the Holston River is transformed into high quality potable water and delivered as a reliable water source to your home or business?
It begins by being pumped from the South Fork of the Holston River to the Water Treatment Plant where it undergoes physical and chemical treatment processes to produce high quality potable water.
Next, the water is then pumped from the plant into the Distribution System that consists of water tanks, pump stations, transmission lines, service lines, meters, etc. Reactive work such as repairing breaks, responding to customer complaints, etc., and proactive work such as line replacement, water quality programs and capitol improvement projects, provide you with reliable and high quality water service!