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You are here: Home1 / City Services2 / Public Works3 / Public Works FAQ

Public Works FAQ

Where can I find my garbage and yard waste pick up date?

To find out when your garbage and yard waste pick up days are, please visit the homepage and click on the My City Services icon. Enter your address in the search bar and the results will reflect information related to your residence.

What does my garbage cart look like?

Gray w/black lid, 96 gallon roll-out carts are utilized for garbage collection to Kingsport residents.

garbage-cart

How do I use my garbage cart?

Place your bagged garbage inside your cart and on your pick-up day, place the cart at the curb or edge of your property, 3 feet from any stationary object. Make sure to place the cart so the lid opening faces the street.

Will I have to pay for my cart?

Every household is provided one garbage cart and one recycling cart for an $8.00 per month sanitation fee; additional carts may be requested, with an additional $8.00 per cart per month fee.

What if I need more than one cart?

Additional carts may added to your account with an additional $8.00 per month per cart fee.  Additional cart requests may be made by calling 423-229-9416.

What happens if I place items outside my garbage cart?

All garbage must be placed in your gray garbage cart for collection. Items placed outside the cart will not be picked up.

What is the difference between ‘garbage’ and ‘trash’?

Garbage includes: weekly household refuse (food, food containers, organic waste, clothing)

Trash includes:  brush, bagged leaves and grass clippings generated by the resident, furniture, appliances, small amounts of building materials, and up to four tires off the rims

The City will not pick up contractor generated waste, as well as batteries, paint and paint products, butane and gas tanks, dead animals, hazardous liquids / materials, and infectious materials.

What is a chargeable item?

Carpet: $25.00 per pick up

Building materials: $82.00 per ton.

Once items are placed at the curb, you have agreed to be billed by the City for the collection service.

What can be recycled?

  • Items recycled at convenience centers:

    • Newspaper and inserts
    • Magazines
    • Junk mail
    • Phone books
    • Shredded paper
    • Home office paper products (fax sheets, typing paper, receipts, envelopes)
    • Cardboard
    • Tin and aluminum cans

    Items not recycled at convenience centers:

    • Glass food and beverage containers
    • Plastics
    • Plastic wrap
    • Plastic containers containing automotive products or hazardous materials
    • Food wrappers or anything that doesn’t tear cannot be accepted
    • Plastic bags (can take to Walmart, Food City, or Kroger)
    • Batteries (can take to Batteries Plus or Lowe’s)
    • Light bulbs (can take to Lowe’s)
    • Electronics (can take to the Sullivan County Transfer Station; does not include televisions)

    *Please call retailers to confirm acceptance before taking items.

What is back door service?

Back door service is a paid garbage pick-up where the City will collect your garbage at your door.  The fee for this service is $336.00 per year.  Information referencing disability and low-income waivers or reduction in fees may be obtained by calling  Customer Service at (423) 229-9416.

When is leaf season and will the city provide bags?

Leaf season runs from the middle of October through the middle of January.  After that, you must bag your leaves and place them with the rest of your trash.  The city does not provide bags.

Who do I call to pick up a dead animal?

Animal complaints should be directed to Animal Control, which operates through the animal shelters or at the direction of Sullivan County Sheriff’s office.

SBK (Sullivan, Bluff City, Kingsport) Animal Control Centers:

(423) 279-2741 (Blountville)

(423) 247-1671 (Kingsport)

Can I put a clothes washer and dryer on my curb for pick up?

Yes, these items may be placed with your yard waste. If you need these picked up prior to your yard waste collection day, please call 229.9451 to schedule a pickup.

To find out your next yard waste collection date, please visit the homepage and click on the My City Services icon. Search for your address and locate the date.

What is the snow removal process?

The City removes snow based on a priority list.  The main roads get cleared before we move into subdivisions.  You can call our office at (423)229-9451 for a projected time frame on snow removal.

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Garbage routes are delayed this morning, February 20. There will be no trash/yardwaste routes run today.
Once road conditions improve, service will run. If your garbage cart does not get picked up today, please leave it at the road and it will get picked up tomorrow. Thank you for your patience.
Pay Your Bills Online

Paying your utility, miscellaneous receivables bill or building permits payment has never been easier! Click the link below to be directed to Click2Gov, the online payment system that allows users to view their account and pay with a credit or debit card through the secure website.

Pay your red light citation bill online by clicking the button below. You will be redirected to the payment page.

 

Pay Water (Utility) Bill
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Report Non-Emergency

To report a non-emergency, please use the new ConnectKingsport app.


 
ConnectKingsport is the app for everything Kingsport! From potholes and damaged street signs to other local issues that need attention, ConnectKingsport makes reporting an issue easier than ever. This app uses GPS to recognize your location and gives you a menu of common quality-of-life conditions to select from. The app also allows you to upload pictures or videos to accompany your request. Residents can track the status of reports they or other members of the community have submitted until the issue is resolved.

You can also use the app to find information about the City of Kingsport with links to the city website, animal services, ongoing events and more. Download the free app today to be a part of making Kingsport a great place to live, work and play!

To download the free app, please search for it on the Apple App Store or on Google Play. You can also use the online portal below.


Please note that the use of ConnectKingsport is intended for the reporting of non-emergency issues only. If you need immediate Police or Fire response, please call 911.

 

Download on the Apple App Store
Download on the Google Play Store
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