To establish water or sewer service with the City of Kingsport, you will need to visit the Customer Service Center. Please call 423-343-9860 if you have any questions.

Hours & Location

Normal office hours are 8:00 a.m. to 5:00 p.m. Monday through Friday. We are located in City Hall at 415 Broad Street, Kingsport, TN .


All meters are read and billed each month. Bills are processed five (5) times per month based on location. Different areas receive their utility bills at different times of the month and have different due dates. Your utility bill should include an addressed envelope for your convenience when mailing your payment. The utility bill may also be paid at our office, in the night deposit box or by Bank Draft.

Rates and Fees
water rate table 2021