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The City of Kingsport will no longer be accepting in person water/utility bill payments at the Justice Center. Starting Monday, April 13, customers who wish to pay their water bill in person will now have to visit the old KATS transit center building, located at 109 Clay Street.

Customer Service will be closed to the public Wednesday and Thursday for the move and will be closed for Good Friday, April 10. Customer Service will reopen in the old transit building on Clay Street starting Monday morning, April 13. Individuals wishing to open a new utility account and establish service or obtain a business license will continue to do so by appointment only. Please call 423-343-9860.

City officials still urge residents to stay home right now due to the safer at home health order issued last week and only leave their homes when necessary.

There will be no water cut-offs during the crisis, and in addition, there will be no late fees or non-payment fees.  When the pandemic has passed, customer service staff will work with customers to structure a repayment arrangement that can last up to 12 months.

Customers have several other options for payments and are encouraged to utilize them.

  • Mail payments (utilities only) to PO Box 880, Kingsport, TN 37662
  • Mail payments (anything) to 225 W. Center St., Kingsport, TN 37660
  • Pay online at the city website
  • Pay over the phone by calling (423) 343-9860
  • Drop box located outside city hall
  • Pay in person at 109 Clay Street
  • Pay in person at First Horizon Bank drive thru

If customers need to speak with Customer Service, they can be contacted as follows:

Thank you for your patience during this time.

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The City of Kingsport Board of Mayor and Aldermen will have an electronically conducted called Business Meeting tomorrow, March 31, at 7:00 p.m. for the purpose of ratifying Mayor Shull’s signature on the emergency declaration of the Safer at Home Health Order.

Residents can watch the meeting on channel 192 with Charter or on the city website under the livestream option. Visit and click on the ‘Livestream’ box on the homepage.

For more information, please visit or

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The City of Kingsport building department has closed its doors to the public in an effort to protect citizens and staff, but is still open for business. The city encourages the development community to keep in contact with Development Services via phone or email to check on the status of a project or with any questions or concerns.

Development Services will do its best to keep all projects moving forward at the best pace possible. It is important to note that there may be a delay in turn-around time for items such as subdivision plats which require original signatures.  This is due to some of our required signatories working from home during this time. These employees will schedule time to come into the office to sign those documents at their earliest convenience.  Also – please note that the County Register of Deeds is only recording documents by appointment at this time.

All applications can be found on the city website at the following links:

Planning/Development related applications:

Building Department related applications:

Contact Information:

Building Division: (423) 229-9393

Planning & Zoning: (423) 229-9485

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From March 30 through April 10, the city of Kingsport is holding its annual spring clean-up service for residents. Residents can place extra items on the curb for garbage crews to haul away at no extra charge. The city encourages residents to clean up and clean out their garages and basements. Every resident will receive two garbage and recycling pick-ups and one yardwaste/trash pick-up during the two-week period.

 The city will pick-up:


Tires (only 4 per household and off the rim)


Small amount of building materials (drywall, carpet, scrap lumber)

Yard debris


Bagged grass

Bagged or loose leaves


General junk


The city will not pick-up:



Hazardous material

Propane tanks

Tires on rims

Contractor generated building materials

Contractor generated tree debris


During the clean-up weeks, the city will accept items outside the garbage can. A leaf truck will also run during this time. While the spring clean-up service is free for residents, the city will still charge for contractor-generated waste and tree debris during these weeks.

Computer items, such as monitors, keyboards and hard drives, can be taken to the Sullivan County Transfer Station on Brookside Drive.

For more information, please call 423-229-9451.

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Kingsport Area Transit Service (KATS) will stop all scheduled bus routes at the end of the day on Tuesday, March 24. Starting Wednesday, March 25, KATS will begin offering on demand-fixed route bus service where riders call the KATS dispatch office to request a bus.

This service change is in response to emergency coronavirus measures being taken across the country. This method of bus operation encourages only essential travel and social distancing, allowing only a maximum of 9 riders per bus.

The “on-demand fixed route service” will operate as follows:

  1. Riders will need to decide which bus stop is most convenient place for them to be picked up.
  2. Riders can call 423-224-2613 at least one hour before needing to be picked up. Give name, bus stop location, pick-up time and destination bus top.
  3. If confirmed, the rider will be given an estimated time when a KATS bus will arrive at the stop.
  4. Riders can call 423-224-2613 when ready to be picked back up at the bus stop.

Bus fare will continue to be $1.00 each way for the general public, and $0.50 each way for disabled passengers, seniors, and veterans. KATS remains committed to the community during this time should anyone need transportation to essential services within the city.

KATS Dial-A-Ride ADA paratransit services will continue to operate unchanged during this time.

For more information, please visit

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Within the public facing departments, important services to the citizens of Kingsport will be altered at noon today, March 23, to take precautions with the current COVID-19 pandemic. These alterations are expected to be in place for at least the next 6-8 weeks, to protect both employees and residents.

Kingsport City Hall – Customer Service
The customer service center will close to the public at noon. Please review the changes below.

  • For customers who need new service, customer service will work with the customer to get the needed documentation through email and text. Call 423-343-9860.
  • Utility payments can be made in person at the Justice Center. Enter through the main entrance, and you will be directed to the correct window.
  • Customers have several other options available to pay their utility bills. Kingsport encourages the use of these during this time.
    • Pay online at the city website
    • Pay over the phone by calling 423-343-9860.
    • Drop box located outside city hall.
    • Mail to PO Box 880, Kingsport, TN 37662 or 225 W. Center Street, Kingsport, TN 37660

Improvement Building – Building, Development Services, Code Enforcement
For customers that need permits, inspections, planning and zoning or code enforcement, please follow the guidelines below. All the departments listed below can be found on the city website,

  • For new permits, please call 423-229-9393 or use the online permit application found here.
  • For planning and zoning, please call 423-229-9485.
  • For code enforcement, please call 423-224-2633.
  • For metro planning organization, please call 423-229-9332.
  • For public works administration, please call 423-224-2465.

Sullivan County Offices located in City Hall
The offices located in City Hall are the Sullivan County Clerk, Chancery Court and Law Court. For more information, please contact the offices directly.

  • Sullivan County Clerk: 423-224-1726
  • Chancery Court: 423-224-1790
  • Law Court: 423-224-1724

For more information, please visit

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At the recommendation of the CDC and the Sullivan County Regional Health Department, the City of Kingsport will close the Kingsport Public Library and all other community centers, effective 5 p.m. on Thursday until further notice. Additionally, all rentals of city facilities are suspended until at least April 3.

This decision comes from City Manager Chris McCartt. All programs, classes and events were suspended indefinitely on Monday. At this time, all other city offices remain open.

This information is subject to change as the city continues to monitor the evolving situation surrounding COVID-19. Kingsport looks to the SCRHD and the CDC for recommendations and additional information.

Facility List

  • Bays Mountain Park & Planetarium: All park buildings—Nature Center, herpetarium, etc.—will be closed, but the park itself will remain open to the public. The Nature Center bathrooms, accessible from outside the building, will remain open.
  • Kingsport Aquatic Center: Closed until further notice.
  • Kingsport Carousel: Closing Wednesday at noon (previously released).
  • Kingsport Farmers Market: The market will delay its opening until Saturday, May 2.
  • Kingsport Office of Cultural Arts: All programs and classes are suspended.
  • Kingsport Public Library: The library will close to the public. Due dates on materials currently in possession will be extended, and late fees will not apply. Holds and donations will not be available during the closure. Visit for access to digital resources at any time, including e-books, audiobooks and other virtual programs.
  • Kingsport Parks and Recreation: All of Kingsport’s parks and on-site bathrooms will remain open to the public, but all programming including athletics are suspended. Lynn View Community Center and the V.O. Dobbins, Sr. Complex will close. Ballfields, including Brickyard and Domtar Park, will also close.
  • Kingsport Senior Center: Closing Wednesday at noon (previously released)
  • Renaissance Center: Closing Wednesday at noon (previously released)

Rental Recommendations
If you have rented a city facility between now and April 3, please contact the facility. As of March 17, the CDC recommends that for the next 15 days, organizers cancel or postpone in-person events of 10 or more people; and for the next eight weeks, cancel events of 50 or more people. If anyone who has already booked a rental has questions or wishes to cancel, please reach out to the facility directly.

For up-to-date information on the city’s response to COVID-19, please visit our safety preparedness page.

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At the recommendation of the Sullivan County Regional Health Department and the most recent CDC guidelines, the City of Kingsport Senior Center and Renaissance Center will be closing at noon tomorrow (March 18) and will remain closed until further notice. The Kingsport Carousel will not open during their regular scheduled operating hours at all tomorrow and will remain closed until further notice.

Kingsport Senior Center

Starting March 18, at 12:00 p.m., the Kingsport Senior Center and Renaissance Center facility, including all branch sites, will be closed until further notice.

For those who take part in the congregate meals, individuals can find instructions on how continue receiving meals while the facility is closed on the website or can call 423-392-8400.

The Kingsport Senior Center will continue to post updates as the city receives further recommendations from the Sullivan County Health Department and the CDC.

Thank you for your understanding as we do our part to help slow the spread of COVID-19 in our community. Please see our website ( or social media channels for the most up-to-date information.

For more information, please visit

Kingsport Carousel

Starting March 18, the Kingsport Carousel will not open for its regular schedule operating hours. It will remain closed until further notice. The carousel will continue to post updates on its social media channels as the city receives further recommendations.

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The City of Kingsport Planning Commission will meet this Thursday, March 19 at 5:30 p.m. at the Civic Auditorium.

After discussions with the chairman, the Civic Auditorium has been approved as an alternate location for meetings as it is large enough to allow adherence to the recommended social distancing measures. The Planning Commission will delay action at the meeting for at least 10 minutes to make sure everyone has time to make it to the new meeting location of the Civic Auditorium.

Please be advised to follow the CDC guidelines if choosing to attend this meeting.

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The Kingsport Area Transit Service (KATS) is committed to the safety and well-being of our community. As the World Health Organization (WHO) declared a pandemic with the spread of the Coronavirus and the government recently declaring a national state of emergency, it is important for KATS to take every measure possible to protect passengers, staff, and the general public.

The President and Centers for Disease Control (CDC) recently announced new coronavirus guidelines for America, found at Based on these guidelines, KATS will be implementing some operational changes starting tomorrow, March 18, 2020.

  1. KATS uses a regularly scheduled cleaning process for transit fleet and public spaces.  In an effort to provide additional vehicle sanitation, KATS will stop fixed-route service for one hour between 12:30 pm – 1:30 pm. Buses will not run during this hour so that the vehicles can receive disinfectant treatments.
  2. KATS will begin limiting the number of passengers in transit vehicles to no more than 10 at one time. To ensure riders continue to get to essential destinations, passengers can assist by following guidelines to avoid discretionary travel and practicing social distancing.

All of these difficult decisions are being made for the safety of customers, staff and the public. Depending of federal, state, and local guidance, additional service changes could be necessary.  KATS will continue to update riders and community members at and through social media channels.

KATS wants your ride on public transit to be safe, clean and comfortable, but please do your part to slow the spread of germs. For more information on behaviors that help ensure good personal health, please visit