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You are here: Home1 / City Services2 / Police Department3 / Administrative Bureau4 / Professional Standards Unit5 / A Guide for Citizen Complaints

A Guide for Citizen Complaints

Procedures for making complaints

If you have a complaint regarding the actions or lack of action by a member of the Police Department, you may register your complaint by doing the following:

  • Contact the on-duty Watch Commander or Supervisor.
  • Contact the Division/Bureau Commander of the Police Department.
  • Contact the Chief of Police

We would prefer that you begin with the Watch Commander or Supervisor; however, if they are unavailable or you feel the matter is of great importance, please feel free to contact the Division/Bureau Commander, or even the Chief of Police. Your complaint will be forwarded to the proper person for inquiry/investigation.

We prefer that your complaint be made in person, but we will accept complaints by letter or telephone.

Procedures for Investigating Complaints

Upon receiving a complaint against a member of the Police Department, the Internal Affairs Commander or the Chief of Police will initiate either a formal or informal investigation into the matter in question.

An investigator will be assigned to the case and will interview victims, witnesses, and the accused, as well as collecting any pertinent evidence. A report will then be made to the Internal Affairs Commander or the Chief of Police.

The Chief of Police or his designee will review the information and determine if there is cause to believe laws or department policy and ruler were violated.

If the investigation becomes lengthy, you will be kept informed on its status. Upon conclusion, you will be notified of the results and any action taken.

Where to make you complaint

The Police Department is located in downtown Kingsport in the Justice Center at 200 Shelby Street Kingsport, TN 37660.

You may telephone us at the following numbers:

Watch Commander/Supervisor

423-229-9436 or 423-246-9111

Division/Bureau Commander

423-229-9300

Chief of Police

423-229-9423

*Click here to see the brochure.

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Garbage routes are delayed this morning, February 20. There will be no trash/yardwaste routes run today.
Once road conditions improve, service will run. If your garbage cart does not get picked up today, please leave it at the road and it will get picked up tomorrow. Thank you for your patience.
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Report Non-Emergency

To report a non-emergency, please use the new ConnectKingsport app.


 
ConnectKingsport is the app for everything Kingsport! From potholes and damaged street signs to other local issues that need attention, ConnectKingsport makes reporting an issue easier than ever. This app uses GPS to recognize your location and gives you a menu of common quality-of-life conditions to select from. The app also allows you to upload pictures or videos to accompany your request. Residents can track the status of reports they or other members of the community have submitted until the issue is resolved.

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To download the free app, please search for it on the Apple App Store or on Google Play. You can also use the online portal below.


Please note that the use of ConnectKingsport is intended for the reporting of non-emergency issues only. If you need immediate Police or Fire response, please call 911.

 

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