CUSTOMER SERVICE
Here to help you find everything you need.
Effective July 1, 2021 the City of Kingsport will resume late penalties and non-payments. If you have any questions, please call customer service at 423-343-9860.
Customer Service Information
Contact Customer Service
City of Kingsport Customer Service
415 Broad Street, Suite 121
Kingsport, TN 37660
Monday – Friday (closed on major holidays)
8:00am – 5:00pm
Questions?
Call 423-343-9860
Need help with another city issue or concern?
Click here for information on the free city app, ConnectKingsport.
What’s GraceAI? Coming Spring 2026!
Grace AI is a state-of-the-art, interactive customer service tool that allows customers to access their water/utility account over the phone and perform a variety of tasks, such as making a payment, arranging a payment plan, checking the balance and updating account information.
Grace AI is conversational in nature and will be able to answer a host of general city-related questions, such as trash and garbage collection dates and city hall location and hours. With the ability to handle hundreds of calls in real time, the action or information you’re requesting will be processed with little to no wait time.
Click this link to learn more about GraceAI: Meet GraceAI