Financial assistance available for delinquent utility customers
The Upper East Tennessee Human Development Agency will be at City Hall (415 Broad Street) on two dates in the coming weeks to assist low-income households to apply for assistance in paying their delinquent utility bills.
- Thursday, March 30 from 12 p.m. to 3:30 p.m. in the first floor lobby.
- Monday, April 3 from 9 p.m. to 2 p.m. in their RV in the City Hall parking lot.
UETHDA received federal COVID grant money to help low-income families pay utility bills through the Low-Income Household Water Assistance Program (LIHWAP). Income limits depend on the number of persons in your household. For example, a household of 4 can earn as much as $50,902 annually and still qualify for assistance.
If you qualify, the LIHWAP grant will pay $250 on your account, even if you owe as little as $10. Some customers receive as much as $5,000.
You will need to bring a copy of at least one social security card for someone in the home, a copy of a driver’s license or an ID card of the person completing the application, along with proof of income for the last 30 days for everyone in the home over the age of 18.
The LIHWAP program is scheduled to end September 30, 2023. UETHDA has dispensed $365,000 in LIHWAP funds throughout its 8-county service area with $1.3 million remaining.
If you want to turn in your application or ask about assistance sooner, please go to UETHDA’s office at 301 Louis Street or call them at 423-246-6180.
If you have a delinquent balance and don’t qualify for federal assistance, you can make a payment arrangement with Customer Service, including paying the balance over a 12-month period to prevent your water from being cut off.
You can call Customer Service at 423-343-9860 or visit City Hall on Monday – Friday from 8 a.m. to 5 p.m.