Within the public facing departments, important services to the citizens of Kingsport will be altered at noon today, March 23, to take precautions with the current COVID-19 pandemic. These alterations are expected to be in place for at least the next 6-8 weeks, to protect both employees and residents.
Kingsport City Hall – Customer Service
The customer service center will close to the public at noon. Please review the changes below.
- For customers who need new service, customer service will work with the customer to get the needed documentation through email and text. Call 423-343-9860.
- Utility payments can be made in person at the Justice Center. Enter through the main entrance, and you will be directed to the correct window.
- Customers have several other options available to pay their utility bills. Kingsport encourages the use of these during this time.
- Pay online at the city website kingsporttn.gov.
- Pay over the phone by calling 423-343-9860.
- Drop box located outside city hall.
- Mail to PO Box 880, Kingsport, TN 37662 or 225 W. Center Street, Kingsport, TN 37660
Improvement Building – Building, Development Services, Code Enforcement
For customers that need permits, inspections, planning and zoning or code enforcement, please follow the guidelines below. All the departments listed below can be found on the city website, kingsporttn.gov.
- For new permits, please call 423-229-9393 or use the online permit application found here.
- For planning and zoning, please call 423-229-9485.
- For code enforcement, please call 423-224-2633.
- For metro planning organization, please call 423-229-9332.
- For public works administration, please call 423-224-2465.
Sullivan County Offices located in City Hall
The offices located in City Hall are the Sullivan County Clerk, Chancery Court and Law Court. For more information, please contact the offices directly.
- Sullivan County Clerk: 423-224-1726
- Chancery Court: 423-224-1790
- Law Court: 423-224-1724
For more information, please visit www.kingsporttn.gov/covid-19-response.
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At the recommendation of the CDC and the Sullivan County Regional Health Department, the City of Kingsport will close the Kingsport Public Library and all other community centers, effective 5 p.m. on Thursday until further notice. Additionally, all rentals of city facilities are suspended until at least April 3.
This decision comes from City Manager Chris McCartt. All programs, classes and events were suspended indefinitely on Monday. At this time, all other city offices remain open.
This information is subject to change as the city continues to monitor the evolving situation surrounding COVID-19. Kingsport looks to the SCRHD and the CDC for recommendations and additional information.
Facility List
- Bays Mountain Park & Planetarium: All park buildings—Nature Center, herpetarium, etc.—will be closed, but the park itself will remain open to the public. The Nature Center bathrooms, accessible from outside the building, will remain open.
- Kingsport Aquatic Center: Closed until further notice.
- Kingsport Carousel: Closing Wednesday at noon (previously released).
- Kingsport Farmers Market: The market will delay its opening until Saturday, May 2.
- Kingsport Office of Cultural Arts: All programs and classes are suspended.
- Kingsport Public Library: The library will close to the public. Due dates on materials currently in possession will be extended, and late fees will not apply. Holds and donations will not be available during the closure. Visit kingsportlibrary.org for access to digital resources at any time, including e-books, audiobooks and other virtual programs.
- Kingsport Parks and Recreation: All of Kingsport’s parks and on-site bathrooms will remain open to the public, but all programming including athletics are suspended. Lynn View Community Center and the V.O. Dobbins, Sr. Complex will close. Ballfields, including Brickyard and Domtar Park, will also close.
- Kingsport Senior Center: Closing Wednesday at noon (previously released)
- Renaissance Center: Closing Wednesday at noon (previously released)
Rental Recommendations
If you have rented a city facility between now and April 3, please contact the facility. As of March 17, the CDC recommends that for the next 15 days, organizers cancel or postpone in-person events of 10 or more people; and for the next eight weeks, cancel events of 50 or more people. If anyone who has already booked a rental has questions or wishes to cancel, please reach out to the facility directly.
For up-to-date information on the city’s response to COVID-19, please visit our safety preparedness page.
At the recommendation of the Sullivan County Regional Health Department and the most recent CDC guidelines, the City of Kingsport Senior Center and Renaissance Center will be closing at noon tomorrow (March 18) and will remain closed until further notice. The Kingsport Carousel will not open during their regular scheduled operating hours at all tomorrow and will remain closed until further notice.
Kingsport Senior Center
Starting March 18, at 12:00 p.m., the Kingsport Senior Center and Renaissance Center facility, including all branch sites, will be closed until further notice.
For those who take part in the congregate meals, individuals can find instructions on how continue receiving meals while the facility is closed on the website or can call 423-392-8400.
The Kingsport Senior Center will continue to post updates as the city receives further recommendations from the Sullivan County Health Department and the CDC.
Thank you for your understanding as we do our part to help slow the spread of COVID-19 in our community. Please see our website (www.kingsportseniorcenter.org) or social media channels for the most up-to-date information.
For more information, please visit www.kingsportseniorcenter.org.
Kingsport Carousel
Starting March 18, the Kingsport Carousel will not open for its regular schedule operating hours. It will remain closed until further notice. The carousel will continue to post updates on its social media channels as the city receives further recommendations.