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The City of Kingsport has been recognized by Cartegraph with a High-Performance Government Operations award for the impeccable work of Wastewater Collections.

Kingsport’s Wastewater Collections worked very hard in 2019 to best serve citizens. Maintaining compliance and reducing environmental risk is critical when it comes to water and wastewater operations. Kingsport was able to streamline processes with sanitary sewer overflow procedures and documentation. As a result, field crews are spending half the time documenting responses, costs per task have been reduced by 30% and office staff compile reports two days sooner. For 2019 alone, this equated to efficiency gains and an incredible $15,000 in savings to taxpayers. Kingsport is very proud to have such an efficient and effective process improvement in Wastewater Collections.

“The changes were a team-based effort, with staff actively participating in their role to make this a positive change for each other and the community we serve,” said Kristen Steach, public works asset manager.

Cartegraph is a leader in operations management software and services and has only granted 12 organizations the High-Performance Government award this year. This prestigious honor recognizes government agencies, higher education institutions, utilities and businesses that leverage modern operations management technology to solve problems, work smarter and improve their communities.

The organizations that were recognized by Cartegraph rose to the top based on their accomplishments in several core areas, including infrastructure management and improvement, operational efficiency, citizen engagement and data-driven decision-making. The winners were honored at a CarteCon Online virtual awards ceremony.

This is the fourth time Kingsport has been honored with the High-Performance Government award—a great accomplishment unmatched by other communities. This goes to show that our Public Works team is striving every day to make Kingsport a great place to live.

For more information about Public Works, please click here.