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The City of Kingsport is asking residents to participate in its upcoming community survey. The survey is designed to provide a baseline of how the Kingsport government is serving residents, to gauge perceptions of the city, and to make comparisons with peer communities.

Kingsport contracted with Polco/National Research Center, Inc., an impartial third-party firm that provides municipal governments with a low-cost, high-quality method to conduct community research. The survey centers on community livability and includes questions about the quality of life in the community, local policies, demographics, rating of local government services, the emergency services departments and questions about how residents are getting city information.

“We’re excited to engage with our residents and hear their feedback on the services the city provides and any additional wants or needs we could work on for our community,” said Jessica Harmon, assistant to the city manager. “From this survey, we’ll have the ability to see where Kingsport stacks up by benchmarking ourselves against over 600 communities across the county that have administered the National Community Survey.”

A random and scientific sample of 2,700 households will receive invitations to participate in the mail and their confidential responses will be weighted and analyzed. Kingsport strongly encourages all households who receive the survey to respond, since the more responses received, the more accurate the results will be.

In addition to the survey of randomly selected households, the city will also provide an online survey that all Kingsport residents will have the option to respond. The online survey will be posted on the city website and promoted across social media channels beginning about six weeks from now.

For more information, please visit or call 423-229-9381.