City Maintenance Crews Repairing Water Line Break
Affected Kingsport customers advised of water outages, boil water advisory
Due to a waterline break at the city’s water filtration plant early Wednesday morning, a large area of Kingsport water customers possibly experienced a loss in water service.
Affected Kingsport water customers were in an area mainly bounded by Stone Drive, Interstate 81 and the John B. Dennis Highway, as well as the Cooks Valley, Indian Springs and Fall Creek areas of town. Please refer to the below map showing the impacted areas.
Crews have repaired the waterline and are currently working to restore service. Everyone in the affected area is anticipated to have service restored Wednesday afternoon.
Kingsport officials have communicated with the Tennessee Department of Environment and Conservation (TDEC) during this event. TDEC officials have determined, out of an abundance of caution, a public notice of a boil water advisory is necessary for the affected customers until further notice. We anticipate it being lifted tomorrow afternoon pending water sample results.
If your residence is located within the Pressure Zone E or B, you’re within the affected area.
Customers outside the affected areas are not under a boil water advisory.
To determine if your address is within the affected area, click on this link: City of Kingsport Public Notice Web Map (arcgis.com) After clicking the link, click on magnifying glass icon in the bottom right of the map, this will pop up a window for you to type in your address. If your location comes up and has hash marks on it, it means you are in the affected area and should follow the boil advisory. If your location does not have the hash marks, you are not included in the affected area.
A boil water advisory means water customers should not drink the water without boiling it first.
Bring water to a boil, let it boil for three minutes, and let it cool before using. Boiling kills bacteria and other organisms in the water. Boiled or bottled water should be used for drinking, making ice, brushing teeth, washing dishes, and food preparation until further notice. Boiling water is not necessary for washing clothes, or bathing.
Once system pressure has been restored, bacteriological tests will be conducted throughout the system. Customers will be informed when tests show no bacteria and water no longer needs to be boiled. We will provide an update Thursday afternoon when test results become available.
Please share this information with anyone in your area who may drink this water, especially those who may not have received this notice directly.
For more information contact the Utility Department by calling 423-229-9454, or you may view this notice on the city’s website, www.KingsportTN.gov, and on our Facebook page KingsportAlerts.
