Kingsport Customer Service Center Moving to New City Hall & Opening July 12
Kingsport residents accustomed to paying utility bills or property taxes or applying for a business license in person will do so at a more convenient location as of July 12.
The City of Kingsport Customer Service center will open in the first floor of the new City Hall at 415 Broad St. on Monday, July 12. This move is a major milestone in the city’s consolidation of four government buildings and multiple departments into one location to better serve the community.
Residents should note that the existing Customer Service center at 225 W. Center St. will close on Thursday, July 8, at 5 p.m. for the transition. The Payment Annex at 109 Clay St. will be open through Friday, July 9, from 8:30 a.m.-4:30 p.m. and close after that date, consolidating with the Customer Service center in City Hall starting July 12.
The night deposit box at 225 W. Center St. will close on July 6.
“When Customer Service opens in our new City Hall on July 12, it will mark the completion of moves for the majority of our teams, allowing us to better serve residents in one convenient location,” Kingsport Deputy City Manager Ryan McReynolds said. “I appreciate the patience and support from the community and the diligence of our city employees for making this transition as smooth as possible.”
The new location is ADA-compliant with more than 270 nearby parking spots, including 75 at the new City Hall building. Parking is also available on Clay Street and New Street and at Kingsport Library and 5 Points.
All departments except the Building Division and Maps will be open in the new City Hall building by July 12 in the following locations:
Floor 1
- Building Division – opening July 14 in City Hall
- City Clerk – opening next week in City Hall
- City Information Desk
- Code Enforcement
- Customer Service/Bill Pay
Floor 2
- Budget
- City Manager
- Economic Development
- Planning
Floor 3
- Board of Mayor and Aldermen Board Room
- Human Resources
- Legal/Risk Management
- Public Information & Communications
Floor 4
- Finance
- Purchasing
- Leisure Services
Floor 5
- Archives Staff
- Maps – opening TBD
Floor 6
- Information Technology (IT)
- Kingsport Employee Health Clinic
- Kingsport Metropolitan Transportation Planning Organization (KMTPO)
- Public Works Administration
