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You are here: Home1 / City News2 / Kingsport Customer Service Center Moving to New City Hall & Opening...
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Kingsport Customer Service Center Moving to New City Hall & Opening July 12

City News

Kingsport residents accustomed to paying utility bills or property taxes or applying for a business license in person will do so at a more convenient location as of July 12.

The City of Kingsport Customer Service center will open in the first floor of the new City Hall at 415 Broad St. on Monday, July 12. This move is a major milestone in the city’s consolidation of four government buildings and multiple departments into one location to better serve the community.

Residents should note that the existing Customer Service center at 225 W. Center St. will close on Thursday, July 8, at 5 p.m. for the transition. The Payment Annex at 109 Clay St. will be open through Friday, July 9, from 8:30 a.m.-4:30 p.m. and close after that date, consolidating with the Customer Service center in City Hall starting July 12.

The night deposit box at 225 W. Center St. will close on July 6.

“When Customer Service opens in our new City Hall on July 12, it will mark the completion of moves for the majority of our teams, allowing us to better serve residents in one convenient location,” Kingsport Deputy City Manager Ryan McReynolds said. “I appreciate the patience and support from the community and the diligence of our city employees for making this transition as smooth as possible.”

The new location is ADA-compliant with more than 270 nearby parking spots, including 75 at the new City Hall building. Parking is also available on Clay Street and New Street and at Kingsport Library and 5 Points.

All departments except the Building Division and Maps will be open in the new City Hall building by July 12 in the following locations:

Floor 1

  • Building Division – opening July 14 in City Hall
  • City Clerk – opening next week in City Hall
  • City Information Desk
  • Code Enforcement
  • Customer Service/Bill Pay

Floor 2

  • Budget
  • City Manager
  • Economic Development
  • Planning

Floor 3

  • Board of Mayor and Aldermen Board Room
  • Human Resources
  • Legal/Risk Management
  • Public Information & Communications

Floor 4

  • Finance
  • Purchasing
  • Leisure Services

Floor 5

  • Archives Staff
  • Maps – opening TBD

Floor 6

  • Information Technology (IT)
  • Kingsport Employee Health Clinic
  • Kingsport Metropolitan Transportation Planning Organization (KMTPO)
  • Public Works Administration
June 30, 2021
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https://www.kingsporttn.gov/wp-content/uploads/K-180x180.jpg 180 180 Hannah Purdy https://www.kingsporttn.gov/wp-content/uploads/2021/09/LOGO-KPT-COLOR.png Hannah Purdy2021-06-30 08:25:172021-06-30 11:14:22Kingsport Customer Service Center Moving to New City Hall & Opening July 12

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Paying your utility, miscellaneous receivables bill or building permits payment has never been easier! Click the link below to be directed to Click2Gov, the online payment system that allows users to view their account and pay with a credit or debit card through the secure website.

Pay your red light citation bill online by clicking the button below. You will be redirected to the payment page.

 

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Report Non-Emergency

To report a non-emergency, please use the new ConnectKingsport app.


 
ConnectKingsport is the app for everything Kingsport! From potholes and damaged street signs to other local issues that need attention, ConnectKingsport makes reporting an issue easier than ever. This app uses GPS to recognize your location and gives you a menu of common quality-of-life conditions to select from. The app also allows you to upload pictures or videos to accompany your request. Residents can track the status of reports they or other members of the community have submitted until the issue is resolved.

You can also use the app to find information about the City of Kingsport with links to the city website, animal services, ongoing events and more. Download the free app today to be a part of making Kingsport a great place to live, work and play!

To download the free app, please search for it on the Apple App Store or on Google Play. You can also use the online portal below.


Please note that the use of ConnectKingsport is intended for the reporting of non-emergency issues only. If you need immediate Police or Fire response, please call 911.

 

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