A previously reported Accident with Injury (10-46) in the area of MM 8 I26 has been cleared. CAD_Call: 251210-0021
Media-Report-12-10-2025-07_15.pdf
On a Accident with Injury (10-46) that could possibly create traffic congestion has been reported in the area of MM 8 I26. Motorists should consider an alternative route to avoid potential delays. Anyone already in the area is asked to be patient, use caution, and obey all traffic instructions. CAD_Call: 251210-0021
A previously reported Accident Property Damage (10-45) in the area of WILLOWBROOK TRCE / RESERVOIR RD has been cleared. CAD_Call: 251210-0012
On a Accident Property Damage (10-45) that could possibly create traffic congestion has been reported in the area of WILLOWBROOK TRCE / RESERVOIR RD. Motorists should consider an alternative route to avoid potential delays. Anyone already in the area is asked to be patient, use caution, and obey all traffic instructions. CAD_Call: 251210-0012
A previously reported Road Closure in the area of DALE ST / OAK ST has been cleared. CAD_Call: 251209-0097
Time to dig out your tackiest Christmas sweater, grab your bike and helmet and embrace your inner elf. The Kingsport Parks and Recreation are hosting its first-ever Cotton Headed Ninny Muggins family bike ride later this month.
The event will take place at 11 a.m. on December 20 at the Kingsport Greenbelt’s Indian Trail Drive trailhead (located behind PetSmart). The event is free and open to bike riders of all ages.
Participants will need to bring their own helmet and bike, and riders are encouraged to decorate their bikes with a Christmas theme. Tacky sweaters of all varieties are welcomed.
“A good way to survive the hustle and bustle of the holiday season is with a relaxing bike ride with friends and family,” said Program Administrator Jason Wilburn. “So, join us later this month because a good way to spread Christmas cheer is pedaling loud for all to hear.”
Though the event is free, Kingsport Parks and Recreation officials are asking folks to register to know approximately how many people will be showing up.
To register, visit https://bit.ly/4oKtQYu. You can also click on the CivicRec link in the Connect Kingsport app or go to www.kingsporttn.gov and click on the “CivicRec” link, then search for “bike ride” in the search bar.
For information about other programs, activities and classes offered by Kingsport Parks and Recreation, please visit www.kingsportparksandrecreation.org or call 423-224-2489.
Grace AI
Imagine a world where utility bill payments happen seamlessly, without the hassle of long wait times or confusing prompts— Kingsport’s new Grace AI feature will make that a reality.
Grace AI is a state-of-the-art, interactive customer service tool that allows customers to access their water/utility account over the phone and perform a variety of tasks, such as making a payment, arranging a payment plan, checking the balance and updating account information.
Grace AI is conversational in nature and will be able to answer a host of general city-related questions, such as trash and garbage collection dates and city hall location and hours.
“Our innovative call center initiative empowers customers to pay bills and gather information effortlessly via natural voice conversations, thus reducing errors and boosting satisfaction for our customer service,” said Chief Information Officer Floyd Bailey.
FAQ
- When will Grace AI go into effect? Spring 2026.
- How many calls can Grace AI handle at one time? Hundreds with no wait time.
- Will I be able to talk to a real person? Yes. Grace AI will transfer you to one of our customer service representatives if requested.
- Will Grace AI result in the elimination of customer service representative positions? No. Grace AI is the first point of contact and aims to alleviate the pressures on our current staff.
- Will new features be added in the future? Yes. Kingsport hopes to add tuition and property tax payments to Grace AI’s system in the future
A previously reported Motorist Assist (10-37) in the area of 3316 WATERSON ST has been cleared. CAD_Call: 251209-0178
On a Motorist Assist (10-37) that could possibly create traffic congestion has been reported in the area of 3316 WATERSON ST. Motorists should consider an alternative route to avoid potential delays. Anyone already in the area is asked to be patient, use caution, and obey all traffic instructions. CAD_Call: 251209-0178