The City of Kingsport is excited to launch ConnectKingsport, a new mobile application that is powered by SeeClickFix. This application is a citizen-first approach that allows residents to have a direct line of communication to request services and report non-emergency issues such as potholes and graffiti. The app will also be a great source of information on all things Kingsport, with links to the city website, animal services, ongoing events and more.
The ConnectKingsport app uses GPS to recognize your location and gives you a menu of common quality-of-life conditions to select from when submitting a request. The app also allows you to upload pictures or videos to accompany your request. Residents can track the status of reports they, or other members of the community, have submitted until the issue is resolved.
“When maintenance requests come in, they will be instantly routed and passed into Cartegraph, the city’s work and infrastructure management system,” said Kristen Steach, public works asset manager. “By pairing our new app and Cartegraph systems together, city field crews can now see and respond to requests in record time, automatically notifying citizens every step of the way.”
Back at the office, city staff will leverage powerful dashboards and reporting tools to identify hot spots, increase productivity, prioritize projects and spend tax dollars smarter.
This new application not only allows citizens to report concerns, but also to view and track concerns submitted by their neighbors. Citizens will have access to helpful links to city services and updates on local events.
To download the free app, go to the App Store or Google Play and search “ConnectKingsport” to find the app. Download the free app today to be a part of making Kingsport a great place to live, work and play!