KINGSPORT – Equipment failure has temporarily disabled the main telephone line for Kingsports Utility Customer Service Center. During this temporary outage, customers are asked to call 423-229-9416 to speak with a Customer Service Representative. In addition, the outage has temporarily suspended the ability to make automated phone payments. Depending upon the arrival of replacement parts, the main Customer Service phone line at 423-245-1019 may be restored later today or Thursday afternoon. The system failure has not impacted any other phone line in the City, only the Customer Service phone line.