Kingsport Police Conducting Citizen Survey


KINGSPORT – During the first two weeks of December 2015, the Kingsport Police Department will be conducting a citizen survey as part of the accreditation process.‚  K.P.D. is internationally accredited through the Commission on Accreditation for Law Enforcement Agencies (CALEA).

K.P.D. was first accredited through CALEA in 1992.‚  The department has maintained accreditation now for 23 consecutive years, being reaccredited in 1997, 2002, 2005, 2008, 2011, and 2014.‚  The benefits of CALEA accreditation include greater accountability within the agency, reduced risk and liability exposure, stronger defense against civil litigation, staunch support from government officials, and increased community advocacy.

CALEA requires that an accredited agency must be in compliance with nearly 500 individual professional standards.‚  One such standard requires that the agency conduct a documented survey of citizen attitudes and opinions at least once every three years.

The survey is designed to be used as a platform for organizational learning, asking specific questions about the quality of policing in the community.‚  The survey questions are constructed so as to gauge citizen feedback with respect to:

1)‚ ‚  Overall agency performance,

2)‚ ‚  Overall competence of agency employees,

3)‚ ‚  Citizens perception of officers attitudes and behavior,

4)‚ ‚  Community concern over safety and security within the agencys service area, and

5)‚ ‚  Citizens recommendations and suggestions for improvements.

In years past, K.P.D. has conducted this survey by distributing paper copies of the survey throughout the community and having the survey available at special events.‚  However, this year the department will be primarily conducting the survey online.

The Kingsport Police Department encourages area residents to take part in the 2015 citizen survey.‚  The survey will be available through Monday, December 14, 2015.‚  It can be accessed via the following link:

Paper copies will still be available by request at the Kingsport Justice Center for individuals without access to a computer.