City Customer Service to be closed for a breif period Friday, January 22

City_News_194

KINGSPORT – On Friday, January 22nd from approximately 8:00 am to 9:00 am, the Citys main computer system (IBM AS/400) will be temporarily out of service for maintenance. This will affect many areas of the City including the Customer Service Center at City Hall, the Citys web-site GovNow, the Citys Automated Phone Payment System (IVR), and Building Permits, to name a few. The Citys Information Technology Department will be working quickly in order to have the system back on-line as soon as possible. While the down-time is estimated to be only about one hour, it may be longer

During this down time, the Citys Customer Service Center at City Hall will continue operations, however services will be limited until the computer system is back on-line. The Customer Service Center will gladly continue accepting payments from customers for property taxes, utility accounts and other payment types, however will only be able to issue hand written receipts. Customers coming to City Hall to make payments during this brief period of time are asked to make sure to bring a copy of their utility, tax or other statement type so that their account information can be properly referenced on their hand written receipt. Once the computer system is back on-line, all payment will be properly keyed and entered into the customers accounts.

We appreciate our citizens and customers cooperation and patience during this time and apologize for any inconvenience.