Due to a waterline break at the city’s water filtration plant early Wednesday morning, a large area of Kingsport water customers possibly experienced a loss in water service.
Crews have repaired the waterline and are currently working to restore service. Everyone in the affected area is anticipated to have service restored Wednesday afternoon.
Kingsport officials have communicated with the Tennessee Department of Environment and Conservation (TDEC) during this event. TDEC officials have determined, out of an abundance of caution, a public notice of a boil water advisory is necessary for the affected customers until further notice. We anticipate it being lifted tomorrow afternoon pending water sample results.
To determine if your address is within the affected area, click on this link:
Click Here for Interactive Map
After clicking the link, click on magnifying glass icon in the bottom right of the map, this will pop up a window for you to type in your address. If your location comes up and has hash marks on it, it means you are in the affected area and should follow the boil advisory. If your location does not have the hash marks, you are not included in the affected area.
Paying your utility, miscellaneous receivables bill or building permits payment has never been easier! Click the link below to be directed to Click2Gov, the online payment system that allows users to view their account and pay with a credit or debit card through the secure website.
Pay your red light citation bill online by clicking the button below. You will be redirected to the payment page.
Pay Water (Utility) Bill
Pay Red Light Citation
Pay City Court Citation
Pay Other Receivables
Online Tax Payments
Building Permit Payments
To report a non-emergency, please use the new ConnectKingsport app.
You can also use the app to find information about the City of Kingsport with links to the city website, animal services, ongoing events and more. Download the free app today to be a part of making Kingsport a great place to live, work and play!
To download the free app, please search for it on the Apple App Store or on Google Play. You can also use the online portal below.
Please note that the use of ConnectKingsport is intended for the reporting of non-emergency issues only. If you need immediate Police or Fire response, please call 911.
Download on the Apple App Store
Download on the Google Play Store
Online Portal
