Kingsport’s new Customer Information System (CIS) is now live for customers to use. Residents can now pay bills, report issues and access their account information easier than ever before.
Please note – if you pay your bill via bank draft or auto-pay, you will need to re-enroll through the new portal.
No actions are needed if you pay in person, over the phone, by check, or use the drop box or JACK kiosk.
You can pay bills, report issues, access the customer portal, download the Kingsport Utilities app and access your account information by going to www.kingsporttn.gov/billpay.
To report a non-emergency, please use the new ConnectKingsport app.
ConnectKingsport is the app for everything Kingsport! From potholes and damaged street signs to other local issues that need attention, ConnectKingsport makes reporting an issue easier than ever. This app uses GPS to recognize your location and gives you a menu of common quality-of-life conditions to select from. The app also allows you to upload pictures or videos to accompany your request. Residents can track the status of reports they or other members of the community have submitted until the issue is resolved.
You can also use the app to find information about the City of Kingsport with links to the city website, animal services, ongoing events and more. Download the free app today to be a part of making Kingsport a great place to live, work and play!
To download the free app, please search for it on the Apple App Store or on Google Play. You can also use the online portal below.
Please note that the use of ConnectKingsport is intended for the reporting of non-emergency issues only. If you need immediate Police or Fire response, please call 911.
Download on the Apple App Store
Download on the Google Play Store
Online Portal
Paying your utility, miscellaneous receivables bill, or building permit has never been easier.
You can also pay your red light citation online using the button below. You will be redirected to a secure payment page.
Traffic Alert – UPDATE: 04/28/26 13:24:09 W SULLIVAN ST / CLINCHFIELD ST
AlertsA previously reported Motorist Assist (10-37) in the area of W SULLIVAN ST / CLINCHFIELD ST has been cleared. CAD_Call: 260428-0112
Traffic Alert: 04/28/26 13:06
AlertsOn a Motorist Assist (10-37) that could possibly create traffic congestion has been reported in the area of . Motorists should consider an alternative route to avoid potential delays. Anyone already in the area is asked to be patient, use caution, and obey all traffic instructions. CAD_Call: 260428-0112
Traffic Alert – UPDATE: 04/28/26 12:47:06 FORT HENRY DR / ROCK SPRINGS RD
AlertsA previously reported Accident Property Damage (10-45) in the area of FORT HENRY DR / ROCK SPRINGS RD has been cleared. CAD_Call: 260428-0083
Traffic Alert – UPDATE: 04/28/26 11:56:00 4225 W STONE DR
AlertsA previously reported Accident Property Damage (10-45) in the area of 4225 W STONE DR has been cleared. CAD_Call: 260428-0089
Traffic Alert – UPDATE: 04/28/26 11:55:52 1817 DUKE ST
AlertsA previously reported Accident Property Damage (10-45) in the area of 1817 DUKE ST has been cleared. CAD_Call: 260428-0078
Traffic Alert: 04/28/26 11:28 4225 W STONE DR
AlertsOn a Accident Property Damage (10-45) that could possibly create traffic congestion has been reported in the area of 4225 W STONE DR. Motorists should consider an alternative route to avoid potential delays. Anyone already in the area is asked to be patient, use caution, and obey all traffic instructions. CAD_Call: 260428-0089
Traffic Alert: 04/28/26 11:17 FORT HENRY DR / ROCK SPRINGS RD
AlertsOn a Accident Property Damage (10-45) that could possibly create traffic congestion has been reported in the area of FORT HENRY DR / ROCK SPRINGS RD. Motorists should consider an alternative route to avoid potential delays. Anyone already in the area is asked to be patient, use caution, and obey all traffic instructions. CAD_Call: 260428-0083
Traffic Alert: 04/28/26 10:56 1817 DUKE ST
AlertsOn a Accident Property Damage (10-45) that could possibly create traffic congestion has been reported in the area of 1817 DUKE ST. Motorists should consider an alternative route to avoid potential delays. Anyone already in the area is asked to be patient, use caution, and obey all traffic instructions. CAD_Call: 260428-0078
Traffic Alert – UPDATE: 04/28/26 10:45:01 2617 E STONE DR
AlertsA previously reported Accident Property Damage (10-45) in the area of 2617 E STONE DR has been cleared. CAD_Call: 260428-0066
Traffic Alert – UPDATE: 04/28/26 09:55:33 549 BIG ELM RD
AlertsA previously reported Accident with Injury (10-46) in the area of 549 BIG ELM RD has been cleared. CAD_Call: 260428-0058