Kingsport’s new Customer Information System (CIS) is now live for customers to use. Residents can now pay bills, report issues and access their account information easier than ever before.
Please note – if you pay your bill via bank draft or auto-pay, you will need to re-enroll through the new portal.
No actions are needed if you pay in person, over the phone, by check, or use the drop box or JACK kiosk.
You can pay bills, report issues, access the customer portal, download the Kingsport Utilities app and access your account information by going to www.kingsporttn.gov/billpay.
To report a non-emergency, please use the new ConnectKingsport app.
ConnectKingsport is the app for everything Kingsport! From potholes and damaged street signs to other local issues that need attention, ConnectKingsport makes reporting an issue easier than ever. This app uses GPS to recognize your location and gives you a menu of common quality-of-life conditions to select from. The app also allows you to upload pictures or videos to accompany your request. Residents can track the status of reports they or other members of the community have submitted until the issue is resolved.
You can also use the app to find information about the City of Kingsport with links to the city website, animal services, ongoing events and more. Download the free app today to be a part of making Kingsport a great place to live, work and play!
To download the free app, please search for it on the Apple App Store or on Google Play. You can also use the online portal below.
Please note that the use of ConnectKingsport is intended for the reporting of non-emergency issues only. If you need immediate Police or Fire response, please call 911.
Download on the Apple App Store
Download on the Google Play Store
Online Portal
Paying your utility, miscellaneous receivables bill, or building permit has never been easier.
You can also pay your red light citation online using the button below. You will be redirected to a secure payment page.
Traffic Alert – UPDATE: 04/29/26 20:35:12 1131 ROBERTSON ST
AlertsA previously reported Accident with Injury (10-46) in the area of 1131 ROBERTSON ST has been cleared. CAD_Call: 260429-0201
Traffic Alert: 04/29/26 20:23 1131 ROBERTSON ST
AlertsOn a Accident with Injury (10-46) that could possibly create traffic congestion has been reported in the area of 1131 ROBERTSON ST. Motorists should consider an alternative route to avoid potential delays. Anyone already in the area is asked to be patient, use caution, and obey all traffic instructions. CAD_Call: 260429-0201
Traffic Alert – UPDATE: 04/29/26 20:21:02 S WILCOX DR / S JOHN B DENNIS HWY
AlertsA previously reported Motorist Assist (10-37) in the area of S WILCOX DR / S JOHN B DENNIS HWY has been cleared. CAD_Call: 260429-0200
Traffic Alert: 04/29/26 20:19 LYNN GARDEN MC
AlertsOn 04/29/26 20:19:59 * a Motorist Assist (10-37) that could possibly create traffic congestion has been reported in the area of LYNN GARDEN MC. Motorists should consider an alternative route to avoid potential delays. Anyone already in the area is asked to be patient, use caution, and obey all traffic instructions. CAD_Call: 260429-0200
Traffic Alert – UPDATE: 04/29/26 18:17:16 1005 E SULLIVAN ST
AlertsA previously reported Accident Property Damage (10-45) in the area of 1005 E SULLIVAN ST has been cleared. CAD_Call: 260429-0163
Traffic Alert: 04/29/26 17:04 1005 E SULLIVAN ST
AlertsOn a Accident Property Damage (10-45) that could possibly create traffic congestion has been reported in the area of 1005 E SULLIVAN ST. Motorists should consider an alternative route to avoid potential delays. Anyone already in the area is asked to be patient, use caution, and obey all traffic instructions. CAD_Call: 260429-0163
Traffic Alert – UPDATE: 04/29/26 15:59:02 I 26 / W STONE DR
AlertsA previously reported Motorist Assist (10-37) in the area of I 26 / W STONE DR has been cleared. CAD_Call: 260429-0148
Traffic Alert: 04/29/26 15:58 INTERSTAETE 26 / STONE
AlertsOn 04/29/26 15:58:15 * a Motorist Assist (10-37) that could possibly create traffic congestion has been reported in the area of INTERSTAETE 26 / STONE. Motorists should consider an alternative route to avoid potential delays. Anyone already in the area is asked to be patient, use caution, and obey all traffic instructions. CAD_Call: 260429-0148
Traffic Alert – UPDATE: 04/29/26 14:23:45 2610 W STONE DR
AlertsA previously reported Motorist Assist (10-37) in the area of 2610 W STONE DR has been cleared. CAD_Call: 260429-0107
Traffic Alert – UPDATE: 04/29/26 13:49:28 1428 ROCK SPRINGS RD
AlertsA previously reported Accident Property Damage (10-45) in the area of 1428 ROCK SPRINGS RD has been cleared. CAD_Call: 260429-0102