Kingsport’s new Customer Information System (CIS) is now live for customers to use. Residents can now pay bills, report issues and access their account information easier than ever before.
Please note – if you pay your bill via bank draft or auto-pay, you will need to re-enroll through the new portal.
No actions are needed if you pay in person, over the phone, by check, or use the drop box or JACK kiosk.
You can pay bills, report issues, access the customer portal, download the Kingsport Utilities app and access your account information by going to www.kingsporttn.gov/billpay.
To report a non-emergency, please use the new ConnectKingsport app.
ConnectKingsport is the app for everything Kingsport! From potholes and damaged street signs to other local issues that need attention, ConnectKingsport makes reporting an issue easier than ever. This app uses GPS to recognize your location and gives you a menu of common quality-of-life conditions to select from. The app also allows you to upload pictures or videos to accompany your request. Residents can track the status of reports they or other members of the community have submitted until the issue is resolved.
You can also use the app to find information about the City of Kingsport with links to the city website, animal services, ongoing events and more. Download the free app today to be a part of making Kingsport a great place to live, work and play!
To download the free app, please search for it on the Apple App Store or on Google Play. You can also use the online portal below.
Please note that the use of ConnectKingsport is intended for the reporting of non-emergency issues only. If you need immediate Police or Fire response, please call 911.
Download on the Apple App Store
Download on the Google Play Store
Online Portal
Paying your utility, miscellaneous receivables bill, or building permit has never been easier.
You can also pay your red light citation online using the button below. You will be redirected to a secure payment page.
Traffic Alert: 04/28/26 19:17 W STONE DR / NETHERLAND LN
AlertsOn a Motorist Assist (10-37) that could possibly create traffic congestion has been reported in the area of W STONE DR / NETHERLAND LN. Motorists should consider an alternative route to avoid potential delays. Anyone already in the area is asked to be patient, use caution, and obey all traffic instructions. CAD_Call: 260428-0186
Kingsport Police Department Warns of Scam
Police BlogSUBJECT: Kingsport Police Department Warns of Scam
DATE: April 28th, 2026
GENERAL NARRATIVE
The Kingsport Police Department has been notified of a scam where individuals falsely claim to represent us and solicit money by phone. We would like to remind citizens that we WILL NEVER attempt to collect money for any fine or fundraiser via phone. Even if the phone number looks legitimate, DO NOT give out your personal and/or financial information over the phone. ALWAYS verify that you are actually speaking to a law enforcement officer. You can always call our Central Dispatch at (423)246-9111 to validate an officer’s call.
RELEASING OFFICER
Corporal Brandon Arnold
Kingsport Police Department Professional Standards Unit
Office (423) 343-9866, Fax (423) 343-9749
BrandonArnold@KingsportTN.gov
Traffic Alert – UPDATE: 04/28/26 15:46:39 100 MULL ST
AlertsA previously reported Accident Hit and Run (10-45) in the area of 100 MULL ST has been cleared. CAD_Call: 260428-0145
Traffic Alert – UPDATE: 04/28/26 15:40:19 130 ISLAND RD
AlertsA previously reported Structure Fire Business in the area of 130 ISLAND RD has been cleared. CAD_Call: 260428-0146
Traffic Alert: 04/28/26 15:36 130 ISLAND RD
AlertsOn a Structure Fire Business that could possibly create traffic congestion has been reported in the area of 130 ISLAND RD. Motorists should consider an alternative route to avoid potential delays. Anyone already in the area is asked to be patient, use caution, and obey all traffic instructions. CAD_Call: 260428-0146
Traffic Alert: 04/28/26 15:26 100 MULL ST
AlertsOn a Accident Hit and Run (10-45) that could possibly create traffic congestion has been reported in the area of 100 MULL ST. Motorists should consider an alternative route to avoid potential delays. Anyone already in the area is asked to be patient, use caution, and obey all traffic instructions. CAD_Call: 260428-0145
Traffic Alert – UPDATE: 04/28/26 15:14:13 E STONE DR / N JOHN B DENNIS HWY
AlertsA previously reported Accident Property Damage (10-45) in the area of E STONE DR / N JOHN B DENNIS HWY has been cleared. CAD_Call: 260428-0132
Traffic Alert: 04/28/26 14:24 E STONE DR / N JOHN B DENNIS HWY
AlertsOn a Accident Property Damage (10-45) that could possibly create traffic congestion has been reported in the area of E STONE DR / N JOHN B DENNIS HWY. Motorists should consider an alternative route to avoid potential delays. Anyone already in the area is asked to be patient, use caution, and obey all traffic instructions. CAD_Call: 260428-0132
Traffic Alert: 04/28/26 14:24 E STONE DR / N JOHN B DENNIS HWY
AlertsOn a Accident Property Damage (10-45) that could possibly create traffic congestion has been reported in the area of E STONE DR / N JOHN B DENNIS HWY. Motorists should consider an alternative route to avoid potential delays. Anyone already in the area is asked to be patient, use caution, and obey all traffic instructions. CAD_Call: 260428-0132
Traffic Alert – UPDATE: 04/28/26 14:26:12 RIVERPORT RD / RIDGEFIELDS RD
AlertsA previously reported Motorist Assist (10-37) in the area of RIVERPORT RD / RIDGEFIELDS RD has been cleared. CAD_Call: 260428-0128