Kingsport’s new Customer Information System (CIS) is now live for customers to use. Residents can now pay bills, report issues and access their account information easier than ever before.
Please note – if you pay your bill via bank draft or auto-pay, you will need to re-enroll through the new portal.
No actions are needed if you pay in person, over the phone, by check, or use the drop box or JACK kiosk.
You can pay bills, report issues, access the customer portal, download the Kingsport Utilities app and access your account information by going to www.kingsporttn.gov/billpay.
To report a non-emergency, please use the new ConnectKingsport app.
ConnectKingsport is the app for everything Kingsport! From potholes and damaged street signs to other local issues that need attention, ConnectKingsport makes reporting an issue easier than ever. This app uses GPS to recognize your location and gives you a menu of common quality-of-life conditions to select from. The app also allows you to upload pictures or videos to accompany your request. Residents can track the status of reports they or other members of the community have submitted until the issue is resolved.
You can also use the app to find information about the City of Kingsport with links to the city website, animal services, ongoing events and more. Download the free app today to be a part of making Kingsport a great place to live, work and play!
To download the free app, please search for it on the Apple App Store or on Google Play. You can also use the online portal below.
Please note that the use of ConnectKingsport is intended for the reporting of non-emergency issues only. If you need immediate Police or Fire response, please call 911.
Download on the Apple App Store
Download on the Google Play Store
Online Portal
Paying your utility, miscellaneous receivables bill, or building permit has never been easier.
You can also pay your red light citation online using the button below. You will be redirected to a secure payment page.
Traffic Alert – UPDATE: 04/28/26 10:45:01 2617 E STONE DR
AlertsA previously reported Accident Property Damage (10-45) in the area of 2617 E STONE DR has been cleared. CAD_Call: 260428-0066
Traffic Alert – UPDATE: 04/28/26 09:55:33 549 BIG ELM RD
AlertsA previously reported Accident with Injury (10-46) in the area of 549 BIG ELM RD has been cleared. CAD_Call: 260428-0058
Traffic Alert: 04/28/26 09:12 BIG ELM
AlertsOn a Accident with Injury (10-46) that could possibly create traffic congestion has been reported in the area of BIG ELM. Motorists should consider an alternative route to avoid potential delays. Anyone already in the area is asked to be patient, use caution, and obey all traffic instructions. CAD_Call: 260428-0058
Traffic Alert – UPDATE: 04/28/26 07:44:03 5 INTERSTATE 26
AlertsA previously reported Motorist Assist (10-37) in the area of 5 INTERSTATE 26 has been cleared. CAD_Call: 260428-0035
Traffic Alert – UPDATE: 04/28/26 07:44:03 5 INTERSTATE 26
AlertsA previously reported Motorist Assist (10-37) in the area of 5 INTERSTATE 26 has been cleared. CAD_Call: 260428-0035
Traffic Alert: 04/28/26 06:26 5 INTERSTATE 26
AlertsOn a Motorist Assist (10-37) that could possibly create traffic congestion has been reported in the area of 5 INTERSTATE 26. Motorists should consider an alternative route to avoid potential delays. Anyone already in the area is asked to be patient, use caution, and obey all traffic instructions. CAD_Call: 260428-0035
Bays Mountain Park hosts annual “Kids at Bays Day”
City NewsBays Mountain Park is hosting its annual Kids at Bays Day next month where children of all ages will enjoy the great outdoors while participating in a variety of fun and engaging activities at the park.
Kids at Bays Day will take place from 10 a.m. to 3 p.m. on May 16. All of the animal habitats, hiking and biking trails and the Nature Center will be open for discovery and exploration. Folks looking for a tasty snack or meal can visit the La Abejita food truck, which will be on site for the duration of the event.
The park will also be celebrating its 55th anniversary that day and unveil its new Astronomy Exhibit in the Nature Center beginning at 10 a.m.
All of the following events are free with a $7 paid entrance fee:
(This schedule is tentative and subject to change.)
“Kids at Bays Day is one of our most popular events all year and is a great kickoff for the summer outdoor season,” said Miranda Wanninger, chief ranger of visitor engagement. “We’ll have a variety of programs happening all across the park that day, so no matter your interests we should have something for you to be excited about.”
In addition to the free programs, the park will also have its usual paid programs on May 16. Barge rides and planetarium shows are $6 per person. Tickets can be purchased online or in the gift shop. Barge rides will take place at 10 a.m., 11 a.m., 1 p.m., 3 p.m., and 5 p.m. Planetarium shows will be at 12 p.m., 2 p.m. and 4 p.m.
For more information contact Chief Ranger of Visitor Engagement Miranda Wanninger at 423-224-2861. Kids at Bays Day is organized and sponsored by the Bays Mountain Park Association.
Traffic Alert – UPDATE: 04/28/26 01:10:32 1006 GIBSON MILL RD
AlertsA previously reported Motorist Assist (10-37) in the area of 1006 GIBSON MILL RD has been cleared. CAD_Call: 260428-0015
Traffic Alert: 04/28/26 01:04 1006 GIBSONMILL
AlertsOn 04/28/26 01:04:29 * a Motorist Assist (10-37) that could possibly create traffic congestion has been reported in the area of 1006 GIBSONMILL. Motorists should consider an alternative route to avoid potential delays. Anyone already in the area is asked to be patient, use caution, and obey all traffic instructions. CAD_Call: 260428-0015
Traffic Alert – UPDATE: 04/27/26 22:26:23 501 ROCKY BRANCH RD
AlertsA previously reported Accident Hit and Run (10-45) in the area of 501 ROCKY BRANCH RD has been cleared. CAD_Call: 260427-0226