Kingsport is launching a new Customer Information System (CIS) at the end of April. The current system will enter maintenance mode, and services – such as account changes and taking payments – will be temporarily unavailable after 5 p.m. on April 23 through 8 a.m. on April 27.
Note – payment due dates that fall within this downtime have been changed to April 28.
To report a non-emergency, please use the new ConnectKingsport app.
ConnectKingsport is the app for everything Kingsport! From potholes and damaged street signs to other local issues that need attention, ConnectKingsport makes reporting an issue easier than ever. This app uses GPS to recognize your location and gives you a menu of common quality-of-life conditions to select from. The app also allows you to upload pictures or videos to accompany your request. Residents can track the status of reports they or other members of the community have submitted until the issue is resolved.
You can also use the app to find information about the City of Kingsport with links to the city website, animal services, ongoing events and more. Download the free app today to be a part of making Kingsport a great place to live, work and play!
To download the free app, please search for it on the Apple App Store or on Google Play. You can also use the online portal below.
Please note that the use of ConnectKingsport is intended for the reporting of non-emergency issues only. If you need immediate Police or Fire response, please call 911.
Download on the Apple App Store
Download on the Google Play Store
Online Portal
Paying your utility, miscellaneous receivables bill or building permits payment has never been easier! Click the link below to be directed to Click2Gov, the online payment system that allows users to view their account and pay with a credit or debit card through the secure website.
Pay your red light citation bill online by clicking the button below. You will be redirected to the payment page.
Pay Water (Utility) Bill
Pay Red Light Citation
Pay City Court Citation
Pay Other Receivables
Online Tax Payments
Building Permit Payments
Traffic Alert: 04/23/26 17:15 W STONE DR / NETHERLAND INN RD
AlertsOn 04/23/26 17:16:18 * a Accident with Injury (10-46) that could possibly create traffic congestion has been reported in the area of W STONE DR / NETHERLAND INN RD. Motorists should consider an alternative route to avoid potential delays. Anyone already in the area is asked to be patient, use caution, and obey all traffic instructions. CAD_Call: 260423-0158
Traffic Alert: 04/23/26 17:15 W STONE DR / NETHERLAND INN RD
AlertsOn 04/23/26 17:16:18 * a Accident Property Damage (10-45) that could possibly create traffic congestion has been reported in the area of W STONE DR / NETHERLAND INN RD. Motorists should consider an alternative route to avoid potential delays. Anyone already in the area is asked to be patient, use caution, and obey all traffic instructions. CAD_Call: 260423-0158
Traffic Alert – UPDATE: 04/23/26 17:16:09 S WILCOX DR / LINCOLN ST
AlertsA previously reported Accident Property Damage (10-45) in the area of S WILCOX DR / LINCOLN ST has been cleared. CAD_Call: 260423-0142
Traffic Alert: 04/23/26 17:09 1197 N EASTMAN RD
AlertsOn a Accident Property Damage (10-45) that could possibly create traffic congestion has been reported in the area of 1197 N EASTMAN RD. Motorists should consider an alternative route to avoid potential delays. Anyone already in the area is asked to be patient, use caution, and obey all traffic instructions. CAD_Call: 260423-0154
Traffic Alert: 04/23/26 17:09 1197 N EASTMAN RD
AlertsOn a Accident with Injury (10-46) that could possibly create traffic congestion has been reported in the area of 1197 N EASTMAN RD. Motorists should consider an alternative route to avoid potential delays. Anyone already in the area is asked to be patient, use caution, and obey all traffic instructions. CAD_Call: 260423-0154
Traffic Alert: 04/23/26 17:09 1197 N EASTMAN RD
AlertsOn a Accident Property Damage (10-45) that could possibly create traffic congestion has been reported in the area of 1197 N EASTMAN RD. Motorists should consider an alternative route to avoid potential delays. Anyone already in the area is asked to be patient, use caution, and obey all traffic instructions. CAD_Call: 260423-0154
Traffic Alert – UPDATE: 04/23/26 17:02:00 FORT HENRY DR / LAKECREST DR
AlertsA previously reported Accident with Injury (10-46) in the area of FORT HENRY DR / LAKECREST DR has been cleared. CAD_Call: 260423-0141
Traffic Alert – UPDATE: 04/23/26 16:37:07 AMBLESIDE RD / MALVERN CT
AlertsA previously reported Road Closure in the area of AMBLESIDE RD / MALVERN CT has been cleared. CAD_Call: 260423-0039
Traffic Alert: 04/23/26 16:18 WILCOX / LINCOLN
AlertsOn a Accident Property Damage (10-45) that could possibly create traffic congestion has been reported in the area of WILCOX / LINCOLN. Motorists should consider an alternative route to avoid potential delays. Anyone already in the area is asked to be patient, use caution, and obey all traffic instructions. CAD_Call: 260423-0142
Traffic Alert: 04/23/26 16:17 FORT HENRY DR / LAKECREST DR
AlertsOn a Accident with Injury (10-46) that could possibly create traffic congestion has been reported in the area of FORT HENRY DR / LAKECREST DR. Motorists should consider an alternative route to avoid potential delays. Anyone already in the area is asked to be patient, use caution, and obey all traffic instructions. CAD_Call: 260423-0141