Kingsport’s new Customer Information System (CIS) is now live for customers to use. Residents can now pay bills, report issues and access their account information easier than ever before.
Please note – if you pay your bill via bank draft or auto-pay, you will need to re-enroll through the new portal.
No actions are needed if you pay in person, over the phone, by check, or use the drop box or JACK kiosk.
You can pay bills, report issues, access the customer portal, download the Kingsport Utilities app and access your account information by going to www.kingsporttn.gov/billpay.
To report a non-emergency, please use the new ConnectKingsport app.
ConnectKingsport is the app for everything Kingsport! From potholes and damaged street signs to other local issues that need attention, ConnectKingsport makes reporting an issue easier than ever. This app uses GPS to recognize your location and gives you a menu of common quality-of-life conditions to select from. The app also allows you to upload pictures or videos to accompany your request. Residents can track the status of reports they or other members of the community have submitted until the issue is resolved.
You can also use the app to find information about the City of Kingsport with links to the city website, animal services, ongoing events and more. Download the free app today to be a part of making Kingsport a great place to live, work and play!
To download the free app, please search for it on the Apple App Store or on Google Play. You can also use the online portal below.
Please note that the use of ConnectKingsport is intended for the reporting of non-emergency issues only. If you need immediate Police or Fire response, please call 911.
Download on the Apple App Store
Download on the Google Play Store
Online Portal
Paying your utility, miscellaneous receivables bill, or building permit has never been easier.
You can also pay your red light citation online using the button below. You will be redirected to a secure payment page.
Traffic Alert: 04/27/26 17:10 4618 FORT HENRY DR
AlertsOn a Accident Property Damage (10-45) that could possibly create traffic congestion has been reported in the area of 4618 FORT HENRY DR. Motorists should consider an alternative route to avoid potential delays. Anyone already in the area is asked to be patient, use caution, and obey all traffic instructions. CAD_Call: 260427-0178
Traffic Alert: 04/27/26 16:52 GREEN HILLS DR
AlertsOn a Road Closure that could possibly create traffic congestion has been reported in the area of GREEN HILLS DR. Motorists should consider an alternative route to avoid potential delays. Anyone already in the area is asked to be patient, use caution, and obey all traffic instructions. CAD_Call: 260427-0173
Traffic Alert – UPDATE: 04/27/26 16:46:43 FORT HENRY DR / THORNTON DR
AlertsA previously reported Accident Property Damage (10-45) in the area of FORT HENRY DR / THORNTON DR has been cleared. CAD_Call: 260427-0171
Traffic Alert – UPDATE: 04/27/26 16:16:30 N JOHN B DENNIS HWY / SHIPLEY ST
AlertsA previously reported Motorist Assist (10-37) in the area of N JOHN B DENNIS HWY / SHIPLEY ST has been cleared. CAD_Call: 260427-0165
Traffic Alert – UPDATE: 04/27/26 16:12:04 1345 S JOHN B DENNIS HWY
AlertsA previously reported Accident Property Damage (10-45) in the area of 1345 S JOHN B DENNIS HWY has been cleared. CAD_Call: 260427-0164
Traffic Alert: 04/27/26 16:10 FORT HENRY / THORNTON DR
AlertsOn a Accident Property Damage (10-45) that could possibly create traffic congestion has been reported in the area of FORT HENRY / THORNTON DR. Motorists should consider an alternative route to avoid potential delays. Anyone already in the area is asked to be patient, use caution, and obey all traffic instructions. CAD_Call: 260427-0171
Traffic Alert: 04/27/26 16:07 LINCOLN ST / N EASTMAN RD
AlertsOn a Road Hazard that could possibly create traffic congestion has been reported in the area of LINCOLN ST / N EASTMAN RD. Motorists should consider an alternative route to avoid potential delays. Anyone already in the area is asked to be patient, use caution, and obey all traffic instructions. CAD_Call: 260427-0168
Traffic Alert: 04/27/26 16:07 LINCOLN ST / N EASTMAN RD
AlertsOn a Road Hazard that could possibly create traffic congestion has been reported in the area of LINCOLN ST / N EASTMAN RD. Motorists should consider an alternative route to avoid potential delays. Anyone already in the area is asked to be patient, use caution, and obey all traffic instructions. CAD_Call: 260427-0168
Traffic Alert – UPDATE: 04/27/26 15:58:14 FORT HENRY DR / LAKECREST DR
AlertsA previously reported Accident with Injury (10-46) in the area of FORT HENRY DR / LAKECREST DR has been cleared. CAD_Call: 260427-0142
Traffic Alert: 04/27/26 15:49 N JOHN B DENNIS HWY / SHIPLEY ST
AlertsOn a Motorist Assist (10-37) that could possibly create traffic congestion has been reported in the area of N JOHN B DENNIS HWY / SHIPLEY ST. Motorists should consider an alternative route to avoid potential delays. Anyone already in the area is asked to be patient, use caution, and obey all traffic instructions. CAD_Call: 260427-0165