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Terry Wexler

Information Services Manager

Phone: (423) 229-9480


Information Technology Services strives to provide a high level of customer service by providing quality technical deliverables with a high level of professionalism and responsiveness. We adhere to principles of technical and fiscal stewardship with an end goal of a high quality of life for employees and citizens.

IT Services Core Values


  • Customer Service: The department provides customer service in a responsive and timely manner.
  • Professionalism: The department interacts courteously, ethically, and with commitment to continuous improvement.
  • Stewardship: The department earns trust by practicing fiscally responsible management that ensures system integrity and availability.
  • Expertise: We are advocates for our customers by developing and maintaining competence and knowledge.
  • Quality of Life: We recognize the importance of balancing the relationship between quality of work and quality of life.

About the Department

While the IT Services Department is an internal service department of the City, its efforts also help to provide the level of quality customer service that citizens, businesses, and visitors deserve from the City of Kingsport. Please contact the departrment for services and additional information.